Returns, Exchanges & Refunds

At BASELINE APPAREL, we want every order to arrive correctly and in good condition. If something is not right with your order, please contact us and we will help you with the next steps.

Return Window

We accept return requests within 14 days of delivery.

Return Conditions

Returned items must be unused, unworn, unwashed, free from stains, odors, pet hair, or damage, and in their original condition and packaging, with tags attached where applicable.

Return Authorization

Please contact us before sending any item back. Returns must be approved first. After approval, we will provide return instructions and the correct return address for your order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 14 days of delivery at supportbaselineapparel@gmail.com. Include your order number, a description of the issue, and clear photos of the item and packaging.

Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Important Notes

Items sent back without prior authorization may not be accepted. We are not responsible for returns sent to the wrong address or to an address not provided by our support team.

Contact

For return questions, contact us at supportbaselineapparel@gmail.com.